Privacy & Cancellation

This document describes the privacy policy (“Privacy Policy”) of VIP Wellness, INC, 268 15th Ave, San Francisco, CA 94118, United States and its affiliated companies (“VIP Wellness,” “we,” or “us) related to personal data held by VIP Wellness concerning business or professional contacts (“you” or “your”).

VIP Wellness takes your privacy seriously because we know you do. We are committed to processing your personal data held by VIP Wellness (“Contact Data”) in accordance with this Privacy Policy and in compliance with all applicable legislation and regulations for the protection of personal data.

Please read this Privacy Policy carefully and be aware that we may change it from time to time. If at any point we alter this Privacy Policy in ways that allow us to handle your personal data in a significantly different manner, we will notify you by e-mail or otherwise, and you will have a choice as to whether or not we may use your Contact Data in the new manner.

We limit the personal data we hold to what is relevant for supplying or marketing our services or otherwise conducting business.

Individuals from whom we retain Contact Data include clients, potential clients, suppliers, service providers, government officials, journalists, academics, industry experts and others with whom we have a business or professional relationship (collectively “Contacts”). The types of contact data we may hold include:

• Name
• Telephone/address information (such as telephone numbers, street address, e-mail address)
• Other business or marketing-related personal details (such as education, business or professional role, business title, hobbies and interests, and dietary or facilities preferences required for meeting planning)
• VIP Wellness products and services previously purchased or within the individual’s area of interest
• Marketing channel preferences (such as individual’s preference to be contacted via e-mail but not by telephone)
• Credit card or banking data required for invoicing or payments, but only if this is supplied by you or your employer.

We obtain Contact Data when individuals:

• are designated by their employer as our contacts for the purpose of submitting proposals, managing client assignments, invoicing, or (for companies providing services to VIP Wellness) for managing the service relationship and paying invoices
• complete a VIP Wellness registration form or other submission form, or request to be placed on our mailing list
• buy goods or services from VIP Wellness
• VIP Wellness products and services previously purchased or within the individual’s area of interest
• request information from us or
• otherwise provide VIP Wellness or a VIP employee with their contact details or other personal data.

otherwise provide VIP Wellness or a VIP employee with their contact details or other personal data.

We also receive data about employees of our clients in the form of employment-related records and information (for example, benefit plan participants or employees to be included in a compensation study) that we analyze or otherwise directly apply in undertaking client work. Data of this type is used solely to complete the client work or for broad statistical analysis, and is never combined with any Contact Data we may otherwise hold.

We use Contact Data to:

• provide clients with goods, services or data they request,
• advise clients and potential clients about products and services offered by VIP Wellness or other members of the VIP Wellness Group,
• instruct our suppliers and service providers and compensate them for their services, and
• correspond with our Contacts.

Except as described further below under the heading Legal Matters, we disclose Contact Data to others only with the individual’s prior permission or in the following limited circumstances:

• In the course of client work, we may disclose personal data concerning our clients to others in the same client organization or to third parties, or disclose third-party personal data to our clients, but only when we believe the disclosure is in the interest of both parties.
• We sometimes provide personal data to other companies and individuals to perform functions on our behalf (for example, to a mailing service to process a large mailing, or to a hotel to arrange a conference). Such data will be used solely to perform the contracted services for VIP Wellness.
• As we continue to develop our business, we may sell or buy assets. If any VIP Wellness business unit is sold or substantially all of VIP Wellness is acquired, customer and contact data relevant to the operation sold would be one of the transferred assets.

We place a high priority on the security of your Contact Data. We apply appropriate technical, administrative, and physical safeguards to protect against foreseeable loss, unauthorized access, destruction, misuse, modification, and improper disclosure. However, no system or data can ever be fully protected against every possible hazard. As a result, we cannot ensure or warrant the security and privacy of any data you provide to us and, accordingly, you do so at your own risk.

All employees, consultants, and agents of VIP Wellness are required to comply with the terms of this Privacy Policy. Failure to do so could result in disciplinary action.

Contact Data may be stored and processed in the country of origin, in the United States, or in other countries. VIP Wellness may transfer your Contact Data to its affiliated companies, offices and service providers throughout the world. Each of these parties may share and use the Contact Data. Some countries may have different data protection standards. VIP wellness will ensure that the transfer and storage of Contact Data is in accordance with this Privacy Policy and the data protection and privacy laws in your country.

You may change your marketing channel preferences, or request that you stop receiving all communications from us, at any time by contacting us as provided below. (See Contacts and Complaints.)

You may review your Contact Data at any time and instruct that it be corrected, updated, or deleted, by contacting us as provided below. We will take all reasonable steps to make the requested changes promptly. However, you should be aware that it is not technologically possible to change or delete each and every instance of the data we hold on you from our systems, and Contact Data may remain in non-erasable forms. We may retain Contact Data for a period in our backup systems. We may also retain some data for longer periods as required by law, contract, or auditing requirements.

We have the right to disclose any Contact Data without your prior permission if VIP Wellness has a good faith belief that such action is necessary to protect and defend the rights, property, or safety of VIP Wellness, its clients, suppliers, or the public.

We may also disclose Contact Data as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request. In this, we will strictly adhere to the privacy laws and regulations of the relevant jurisdiction(s).

This Privacy Policy is designed to establish a uniform minimum standard for VIP Wellness’ handling of Contact Data around the world. Where local law requires stricter standards than those set forth herein, VIP Wellness will handle this personal data in accordance with these stricter standards.

We also collect personal data from users of our web sites. Our use and handling of this data are governed by VIP Wellness Privacy Policy for Web Site Users. Any personal data gathered through our websites that are used in VIP Wellness’ general client contact and marketing databases along with other Contact Data are treated in accordance with the Privacy Policy for Client and Other Professional Contact Data.

If you have any questions or concerns about this Policy, please email us at allison@thevipwellness.com.

Please know that VIP Wellness values both your time and our time.

We understand emergencies happen and cancellation may be required.

If you need to cancel your wellness appointment, please notify us as soon as possible by email at allison@thevipwellness.com or by phone at 415-722-3566.

Cancellations:

We require at least 24-HOUR ADVANCED NOTICE OF CANCELLATION. Cancellations requested more than 24 hours ahead of your appointment will not incur any penalty. You will be charged the full amount of the booked service should you not provide at least 24-hour advance notice of cancellation. If you book your service less than 24-hours in advance, you may not cancel.

• Group appointments (parties of two (2) or more) follow the same parameters as single appointments and will be charged for all people booked unless you provide 24-hour advance notice of any cancellations. For example, if you book a service for six (6) people, but only four (4) are present for the service with no 24-hour advance notice for the other two (2) patients, you will be charged for all six (6) services. For any groups of 4 and above, if you are confirmed with a nurse, date, and time, the cancellation will result in a $50 cancellation fee per individual.
• MISSED APPOINTMENTS ARE NON-REFUNDABLE.
• In the event that the medical professional is unable to perform the booked services due to circumstances outside of the patient’s control or for reasons other than the patient’s medical condition or health, you will receive a full refund or credit.